Amazon, with over 160 million customers, has a solid reputation for customer service, but finding their contact information can be a bit tricky. Here’s a guide on how to reach Amazon support.
Amazon Customer Service Contacts
Phone Number: Amazon offers customer service phone numbers in various countries around the world. Below are some of the Amazon customer service phone numbers for different regions:
- United States: +1 (888) 280-4331
- Canada: 1-877-586-3230
- United Kingdom: 0800 279 7234 or +44 207 084 7911 (International)
- Germany: 0800 3638469 or +49 941 788788 (International)
- France: 0805 10 14 20 or +33 1 74 18 10 38 (International)
- Italy: 800 145 851 or +39 02 8295 0297 (International)
- Spain: 900 803 711 or +34 91 123 04 13 (International)
- India: 1800 3000 9009
- Japan: 0120-999-373 (domestic toll-free) or +81 3 4330 9671 (International)
- Australia: 1300 205 213
- Brazil: 0800 038 0541
- Mexico: 01 800 874 8725
- China: 400-810-5666
- Netherlands: 0800 0206 303
- Singapore: +65 6722 0300
This is the primary number for all Amazon-related queries, including Prime subscriptions, TV shows, Prime Video, Prime Membership, and Prime Now deliveries. It also covers inquiries about gift cards, Kindle, Fire TV, and Fire tablets.
Chat: You can start a chat with customer service at Amazon’s contact page.
Email: cis@amazon.com
Social Media: Amazon can be reached via their social media handles:
- Twitter: @AmazonHelp
- Facebook: Amazon
- Instagram: @amazon
Mailing Address: Amazon.com, Inc. Customer service PO Box 81226 Seattle, WA 98108-1226
Amazon Web Services Support: Visit AWS contact page for cloud computing support.
Amazon Alexa Support:
- Inside USA: +1 (877) 375-9365
- Outside USA: +1 (206) 922-0197
Amazon Rewards Visa
For Amazon and Whole Foods Market card support, call +1 (888) 247-4080, available 24/7. Remember to ensure security when providing credit card details over the phone or online.
Privacy Concerns
Review Amazon’s privacy notice regarding customer support communications here.
Returning Orders
Log into your Amazon account, go to the Customer Service page, and click on ‘Return and Refund’ to initiate a return. For large items, contact Amazon’s customer service for Large Item Pickups at +1 866-423-5353 (toll-free).
Missing Deliveries
If your package hasn’t arrived 36 hours past the delivery time, contact Amazon. Log into your account, go to Help > Browse Help Topics > Need More Help > Contact Us. Find your order and report the delivery issue.
Refunds
Use the same process as for returns to request a refund. Amazon recommends using live chat for quicker assistance.
Account Recovery
Visit the Account Issues page or call +1-800-388-5512 in the USA and Canada. For international calls, use +1-206-922-0880.
Amazon Customer Service Jobs
Interested in working with Amazon’s customer service? Visit their jobs page to explore opportunities like Customer Service Specialist, Associate, Manager, or Team Lead. You can filter jobs by location, role type, and more.
Amazon’s Customer Service Philosophy
Since its inception in 1995, Amazon’s goal has been to be the “Earth’s most customer-centric company.” This philosophy extends to all aspects of their operation, from product delivery to customer support.
